How to contact us
There is no automatic money-refund button in VinSentry. Write to vinsentrysupport@gmail.com. Restoring a credit on your account and sending money back to your card or wallet are different things. We handle both kinds of request ourselves — you do not need to contact CARFAX, AutoCheck, GlobalVIN, or the payment company first.
Unused credits
Credits you bought stay on your account until they are used for a Vehicle History Report. Unused credits are not converted to cash automatically. If you want a money refund for credits you have not used, email us. We review that request; it is not an automatic guarantee.
If a paid report cannot be obtained
If you spend a credit and the paid history report cannot be obtained, VinSentry returns that credit to your account balance so you are not charged a credit for an undelivered report. Returning a credit is not the same as a bank or card refund. If you paid without using a credit and the report could not be obtained, email us so we can look at the payment and the report.
Charged twice for the same report
Opening a report you already paid for, or already unlocked with a credit, should not purchase a second history report. If you were charged twice for the same report or the same unused payment, email us with the payment references or the report link. We will check our records and, where needed, the payment company.
Mistaken or disputed payments
If you believe a payment was taken in error, duplicated, or does not match what you bought, email us from the address on the account (or the email used when you paid) and include the approximate time, amount, and any payment reference you have. Do not send card numbers or passwords.
How refund requests are reviewed
Money refunds are reviewed case by case after we look at the order, the report, and the payment. If a report was delivered but some sections show no records, that fact alone is not a reason to refuse a refund, and it is not an automatic cash refund either. Statutory withdrawal or refund rights, if they apply in your country, remain in force. This page does not set extra deadlines or extra grounds to refuse a refund.